ICCP - Effective Communication Training
Make effective communication a tool for success!
“Flowmaster” offers an 8-week intensive program “Effective Communication Training (ICCP)”, where theoretical knowledge is transformed into practical, results-oriented skills.
Master the art of persuasion, negotiation and effective communication with experienced trainers. Expand your professional horizons, master modern approaches and develop skills that will bring you career advancement.
What does an effective communication program include?
One module per week, which includes video lectures (in the Flowmaster LMS system), individual and group practical assignments
A common online discussion space for program participants to share questions, advice, and cases
One final meeting per week with experienced trainers with exercises, Q&A, and discussion (6 physical meetings, 2 physical premium meetings)
Three-level assessment by activity and certificate (“Listened”, “Worked”, “Explained”)
Main Topics
Influence
- Understanding Influence: How it works and what types of influence can be
- Building trust and authority as the foundations of influence.
- Emotional Intelligence: Recognizing and managing emotions in oneself and others.
- Power Dynamics: Identifying and using power structures in professional settings.
- Applying the principle of fair reciprocity.
- Establishing and using perceived authority.
- Consistency and promise-keeping: Encouraging commitments that lead to desired action.
- Social proof and consensus: Effectively leveraging social influence.
- Creating a sense of rarity and high value.
Persuasion
- Principles of Persuasion: Basic concepts and psychological principles.
- Storytelling techniques: Creating compelling narratives to persuade.
- Formulation and reformulation: Presenting information to influence perception.
- Persuasive language: Using motivating and persuasive words and phrases.
- Nonverbal communication: Body language, eye contact, and other nonverbal elements.
- Overcoming Objections: Techniques for discussing and solving problems.
- Building Rapport: Building connections and likability.
- The Power of Questions: Leading conversations by asking the right questions.
- Ethical Persuasion: Using persuasion responsibly and ethically.
Negotiation
- Negotiation Fundamentals: Basic Principles and Types.
- Preparation and Planning: Setting Goals, Understanding Interests, and Planning Strategies.
- BATNA (Best Alternative to a Negotiated Deal): Identifying and Using Alternatives.
- Stages of Negotiation: From Initial Contact to Agreement and Closing.
- Negotiation Styles and Tactics: Competitive and Collaborative Approaches.
Active listening skills: levels of listening, comprehension, and effective response.
Creating value: “growing the pie” before dividing it.
Managing conflict: techniques for resolving disputes and impasses.
Closing the deal: securing agreement and establishing mutual commitment.
Course Period
December 17 – January 21
Time
19:00 – 22:00
Day
Wednesday
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